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Premium Cleaning Services

We don’t just clean,
we care.

Premium cleaning for homes, offices, Airbnb and short-let properties in Birmingham & the West Midlands.

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OUR SERVICES

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About US

At Velour Clean, we believe a clean space is more than just appearance — it is comfort, peace of mind, and a better quality of life. Our mission is to provide premium cleaning services with care, professionalism, and attention to every detail.Company Name: VELOUR CLEAN LTD
Company Registration Number: 17203070
Company Type: Private Limited by Shares
WhatsApp: 07435 561292
Call: 0121 517 1232
We proudly offer a professional cleaning team made up of trusted female and male cleaners, creating a service that feels respectful, reliable, and comfortable for families, professionals, Airbnb hosts, and businesses alike. Our trained cleaners are friendly, detail-oriented, and committed to delivering exceptional results every time.Whether it is your home, office, or rental property, we understand that every space deserves personal care and high standards. From regular maintenance cleans to deep cleaning and move-in/move-out services, we tailor every clean to suit your needs and lifestyle.What makes Velour Clean different is our passion for creating fresh, welcoming environments where people can truly relax and feel at home. We combine luxury-level service with eco-friendly products, modern cleaning methods, and a professional approach you can depend on.Why Clients Choose UsProfessional Female & Male Cleaning Team
Fully Trusted & Reliable Service
High Attention to Detail
Eco-Friendly Cleaning Options
Flexible & Personalized Cleaning Plans
Satisfaction Guaranteed
Friendly, Respectful & Professional Staff
Mission StatementOur mission is to deliver exceptional cleaning services with professionalism, care, and attention to detail, while building lasting relationships based on trust and reliability.We are committed to creating cleaner, healthier, and more welcoming spaces through high-quality residential and commercial cleaning services tailored to our clients’ needs.Vision StatementTo become one of the UK’s leading premium cleaning brands, known for excellence, reliability, and creating beautifully maintained spaces that bring comfort, peace of mind, and luxury into everyday life.At Velour Clean, we do not just clean spaces — we care for them like they are our own.

©Velourclean. All rights reserved.

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Contact

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Terms & Conditions

At Velour Clean, we are committed to providing professional, reliable, and high-quality cleaning services. These Terms & Conditions are designed to ensure a clear understanding between Velour Clean LTD and our valued clients.1. Our ServicesVelour Clean LTD provides a range of residential and commercial cleaning services, including but not limited to:Regular Cleaning
Deep Cleaning
Move-In / Move-Out Cleaning
Eco-Friendly Cleaning
Spring Cleaning
Office Cleaning
Retail Shop Cleaning
Airbnb Cleaning
Oven Cleaning
Fridge Cleaning
Interior Window Cleaning
Additional services may be arranged separately and confirmed in writing.2. Quotations & PricingEvery property is unique, which is why our quotations are based on the information provided by the client at the time of booking.Final pricing may vary depending on the size, condition, accessibility, and specific requirements of the property. Any additional work requested during the appointment may result in additional charges, which will always be discussed before work continues.3. Payment TermsPayment is due upon completion of the service unless otherwise agreed in writing.We accept bank transfer, cash, and other approved payment methods. Failure to make payment within the agreed timeframe may result in additional charges or the suspension of future bookings.4. Cancellations & ReschedulingWe understand that plans can change.Clients are kindly asked to provide at least 24 hours' notice when cancelling or rescheduling an appointment. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.Velour Clean LTD reserves the right to reschedule appointments due to staff illness, severe weather conditions, emergencies, or circumstances beyond our reasonable control.5. Property AccessTo ensure a smooth service experience, clients must provide safe and timely access to the property at the agreed appointment time.If our cleaning team is unable to gain access upon arrival, a call-out fee may apply. Clients are responsible for securing valuable, fragile, or sensitive items before the cleaning service begins.6. Cleaning Products & EquipmentVelour Clean LTD may provide professional cleaning products and equipment unless otherwise agreed.Eco-friendly cleaning solutions are available upon request. Clients must inform us in advance of any allergies, sensitivities, or special surface-care requirements.7. Damage & LiabilityOur cleaning professionals treat every property with the highest level of care and respect.Any concerns regarding accidental damage must be reported within 24 hours of the service being completed. Velour Clean LTD cannot be held responsible for pre-existing damage, normal wear and tear, faulty fixtures, or items that have not been properly secured.Our liability shall be limited to the value of the cleaning service provided.8. Health & SafetyThe safety of both our clients and staff is extremely important.Clients must provide a safe working environment. We reserve the right to refuse, postpone, or discontinue services where conditions are considered unsafe, hazardous, or unsuitable for our team.9. Customer SatisfactionCustomer satisfaction is at the heart of everything we do.If you are not fully satisfied with the service provided, please contact us within 24 hours. We will carefully review your concerns and, where appropriate, arrange a revisit to address any issues.10. Privacy & ConfidentialityVelour Clean LTD respects the privacy of all clients.Any personal information shared with us will be treated confidentially and used only for the purpose of providing our services. We will never sell or share customer information with third parties unless required by law.11. Commercial Cleaning AgreementsFor ongoing commercial contracts, pricing, schedules, service requirements, and contract terms will be agreed separately in writing.Contract durations, renewal periods, and termination notices may vary depending on the specific agreement.12. Force MajeureVelour Clean LTD shall not be held liable for delays or failure to perform services caused by circumstances beyond our reasonable control, including but not limited to severe weather conditions, accidents, transport disruptions, utility failures, emergencies, or illness.13. Changes to These TermsVelour Clean LTD reserves the right to update or amend these Terms & Conditions at any time.Any revised version will become effective immediately upon publication on our website.Company InformationCompany Name: VELOUR CLEAN LTD
Company Registration Number: 17203070
WhatsApp: 07435 561292
Call: 0121 517 1232
By booking a service with Velour Clean LTD, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

©Velourclean. All rights reserved.

Thank you

For your inquiry. Our team will be in touch shortly.

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